Shopping help
This policy explains the standard UK online-order process. Your statutory rights are not affected.
Contact For Him within 30 days after the goods come into your possession if you wish to return an eligible item. Include your order number and wait for the return instructions before sending it.
After notifying customer care, send the goods back within 14 days.
You may inspect an item as you would in a shop. A deduction may be made if handling beyond that is responsible for a reduction in value.
You normally pay the direct cost of returning a change-of-mind item. If an item is faulty, damaged or not as described, contact customer care first so the appropriate remedy and return route can be arranged.
A qualifying refund is made within 14 days after the returned goods are received, or after you provide evidence that they were sent back if that happens earlier.
Where required, the refund includes the standard outbound delivery cost. An additional amount paid for a premium delivery service is not normally refundable.
Change-of-mind returns may be excluded for personalised goods and for sealed health, hygiene or grooming products after the seal has been broken. Items must be returned with supplied packaging, accessories and documentation where applicable.
These exceptions do not remove legal rights where goods are faulty, damaged or misdescribed.